Keystone Bank Limited has been named the ‘Retail Bank of the Year’ at the Africa Industrial and Development Conference and Awards 2024, held at Transcorp Hilton, Abuja. The award was presented during the Nigeria Middle East Investors Expo and Awards ceremony over the weekend.
The annual Africa Industrial and Development Conference and Awards celebrates industrial development, economic growth, and sustainable practices across Africa.
Mr. Hassan Imam, Managing Director and CEO of Keystone Bank, expressed his gratitude for the award. He highlighted that the recognition reflects the success of the bank’s transformation programs aimed at delivering unique retail financial products to customers at all levels.
“Keystone Bank has a robust retail banking strategy that continually reviews our products and processes to meet the needs and lifestyles of our customers,” Imam said. “This award is dedicated to our customers who rely on us for the right support in their businesses.”
In 2023, Keystone Bank was highly rated in the retail and SME segments by KPMG, moving up to second place in retail banking and third in SME banking in Nigeria. The bank’s digital platforms were praised for their user-friendliness, reliability, efficient payment services, and excellent relationship management.
Keystone Bank has heavily invested in technology, offering customers seamless banking services through various channels like the KeyMobile app, Keystone Internet Banking, and the *7111# USSD solution. These platforms provide a secure, fast, and convenient banking experience.
The bank is also a major supporter of SMEs in Nigeria, offering financial literacy training and business advisory services to help entrepreneurs build sustainable businesses. Keystone Bank’s SME financing strategy includes partnerships, value-added offerings, and cost-saving services to support business growth.
Keystone Bank remains committed to innovation, creativity, and technology to enhance the lives of its customers, maintaining a strong financial position and meeting all regulatory requirements.
